Accessibility statement for www.swaffhamtowncouncil.gov.uk
This website is run by Swaffham Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some content uploaded to this website is not fully accessible:
- most older PDF documents are not fully accessible to screen reader software
- live video streams do not have captions
- Some finance documents are scanned images which cannot be read by a screen reader
- there’s a limit to how far you can magnify the map on our ‘Contact us’ page, which is provided by a third party (Google)
What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email firstname.lastname@example.org
- call 01760 722922
- write to us or visit us at: Town Hall, 4 London Street, Swaffham, PE37 7DQ
We’ll consider your request and get back to you in 10 working days.
If you cannot view the map on our ‘contact us’ page, call or email us for directions https://www.swaffhamtowncouncil.gov.uk/contact/
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
Swaffham Town Council
4 London Street
Telephone: 01760 722922
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our facility at the Town Hall has an audio induction loop. If you contact us before your visit we can try to arrange a British Sign Language (BSL) interpreter.
Find out how to contact us https://www.swaffhamtowncouncil.gov.uk/contact/
Technical information about this website’s accessibility
Swaffham Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website framework is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Some content is partially compliant, due to the non-compliances listed below.
Non accessible content
Some pages may contain attachments which are not currently compliant, such as:
- Older PDF files such as Meeting Minutes and Agendas published before 23 September 2018.
- Some finance documents are scanned images which cannot be read by a screen reader.
- Content produced by third parties or using third party software.
Non compliance with the accessibility regulations
We will do all we can to identify content that is non-compliant.
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
We have not identified any areas that we believe constitute a disproportionate burden.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Not all documents on this website are created by us. Some documents and content may be created by third parties or using third party software. Where this is the case we will endeavour, on request, to obtain an accessible copy from the original source or to convey the information contained in the document in an accessible way.
Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix meeting agendas or minutes for meetings which were published prior to 23 September 2018.
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, where possible, we plan to either fix these or replace them with accessible HTML pages.
Any new PDFs or Word documents created by us will meet accessibility standards.
How we tested this website
We last tested a sample of our documents in February 2023. Tests were carried out by both internal systems and our website provider, Aubergine 262The test was carried out by Swaffham Town Council.
- a meeting agenda
- meeting minutes
What we’re doing to improve accessibility
Staff are undergoing training to ensure that new documents we produce and publish meet accessibility guidelines.
We also run monthly and quarterly reports to identify and address any accessibility issues.
We will provide staff training to ensure that all new content added meets accessibility criteria.
We also run monthly and quarterly reports to identify and address accessibility issues.
This statement was prepared on 15 February 2023.
We link to some content which is hosted by Modern.Gov
The Modern.gov accessibility statement is as follows:
“The content of this website has been designed to work towards AA standards of the W3C 2.0 Web Content Accessibility Guidelines. We aim to continually make improvements to meet these guidelines. The design and coding of the website has been implemented to support adaptive technologies (such as screen readers and text-only browsers). Maintaining an accessible site is an ongoing process and Civica are continually working to offer a user friendly experience. However, if you have any problems using this web site please let us know via the Modern.gov Contacts page.”